Privacy Policy

Last Updated: May 2026

Somatic Health and Wellness is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Alberta Personal Information Protection Act (PIPA).

1. Information We Collect

Because our website does not utilize contact forms, personal information is primarily collected when you initiate a booking:

Booking and Health Data: When you schedule an appointment, you are redirected to our secure third-party provider, Noterro. Through Noterro, we collect personal details (name, email address, phone number), billing data, and sensitive health and medical history necessary to safely conduct Registered Massage Therapy sessions.

2. How We Use Your Information

We use the collected information strictly to:

Administer, manage, and schedule your appointments.

Provide safe, personalized, and informed Registered Massage Therapy and somatic treatments.

Process payments and enforce our cancellation policies through Noterro.

Issue insurance receipts for your extended health care claims.

3. Third-Party Service Providers

We do not sell, trade, or rent your personal information to third parties.

Your data is securely maintained using Noterro, our practice management software. Noterro complies with rigorous privacy standards to protect health data and process financial transactions safely. We recommend reviewing Noterro’s privacy policy for details on their data handling practices.

4. Information Security and Retention

We implement reasonable physical, administrative, and technical safeguards to protect your personal and health information against unauthorized access, loss, or theft.

Your records are retained only as long as necessary to fulfill treatment purposes and to comply with legal, regulatory, and professional retention requirements governing Registered Massage Therapists in Alberta.

5. Your Rights

Under PIPA, you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or withdraw your consent to data processing (subject to legal or contractual restrictions). To exercise these rights, please contact us directly using the email provided on our platform.